Terms and Conditions of Trade for Monddi Dimond Press

Please read through carefully before making your purchase.

When you purchase a product from the Monddi Dimond Press website you are accepting the following terms and conditions which are legally binding and in using this website and/or our services you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements. “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting Monddi Dimond Press’ Terms and Conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Monddi Dimond Press. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the

Customer or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to you the customer in the most appropriate manner, for the express purpose of meeting the customer’s needs in respect of provision of Monddi Dimond Press’ stated services/products, in accordance with and subject to, prevailing English Law.

Customers must provide their contact details including actual full name, phone number, e-mail address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.

Privacy Statement

We are committed to protecting your privacy, Monddi Dimond Press recognises and respects your privacy and treats your personal information as private. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Monddi Dimond Press use only. Authorised employees within Monddi Dimond Press on a need to know basis only use the information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.


We are registered under the Data Protection Act 1998 and as such, any information concerning the customer and their respective customer records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products.


We take all payments via card and bank transfer only. For our online retail shoppers we accept payment using PayPal. We do not accept cheques, cash or money orders. Our terms are 100% payment upfront to process your materials and commence production. All payments are processed at the point of order. Please ensure all your contact details are correct when placing an order so we can contact you should there be any issues. All goods remain the property of the Monddi Dimond Press until paid for in full. We do not store any credit card information in a database and only use the details provided for the purpose outlined in these terms and conditions.


All product prices, shipping prices and payments transactions on the Monddi Dimond Press website are quoted in Sterling including VAT.


Products shipped internationally may attract customs duties and taxes. It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.


On all orders we will supply a PDF proof for you to approve. You must check this proof carefully for content and respond in writing to confirm to us to progress with print production. You are responsible for any errors on the finished goods appertaining to the approval of the proof supplied such as grammar, illustrations, size and general content.

Customer Service

Monddi Dimond Press is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email and invoice via email once your order has been received.

UK Delivery

We do our best to ensure orders usually take between 10 and 14 working days to produce from approval of proof, pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 4 business days to arrange an agreeable alternative item, a backorder or a full refund. Monddi Dimond Press customer service team will contact you if the product you have selected is not currently in stock. Orders are dispatched via post or courier, whilst we endeavour to dispatch goods within these timescales we will not be held responsible for late or non-deliveries due to the fault of the courier. Orders placed on a Monday will begin processing the next business day (excluding holidays). Orders place on a Friday will begin processing the following Monday. We post orders on Mondays, Wednesdays and Fridays (excluding public holidays). Should our store be closed for a small break, we will notify you of any postage delays and give you the option of a refund, should our parcel not be able to arrive to you in your desired time frame. We also take every care to ensure your goods leave in perfect condition, we cannot be held responsible for damages caused by the courier. If your goods arrive damaged please contact us. Please look on the website for Public

Holidays opening and closing times.

In the event of a machine breakdown we will inform you of the expected delay and issue a full refund if necessary.
International Postage – NOT CURRENTLY AVAILABLE

Monddi Dimond Press Pick Up

If you are local to the area, or will be in our area for the day, we are pleased to allow office collections for online orders. Please note: we are only open Monday to Friday and collection times need to be prearranged prior to collection. Please see our Monddi Dimond Press online shop for contact details and always phone first to let us know of your expected time of arrival.
Find us here:
3 Well Hill, 
Pembroke, Pembrokeshire
 SA71 4DH

Cancellation Policy

Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision. Personalised orders cancelled prior to the approval of artwork proof are eligible for a 50% refund of the value already paid; orders cancelled after approval of artwork will not be refunded. Cancellation notification via email will be accepted and is subject to confirmation in writing.

Returns & Exchanges

Please choose carefully, refunds are not provided for change of mind.

Monddi Dimond Press packages your goodies with much love and care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at shop@monddi.co.uk within 48 hours and we will organise a replacement.

1. The item/items must be returned within 15 days of receipt.
2. The product/s must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached.
3. Email us at shop@monddi.co.uk with your name, invoice number, product name, and reason for return and request for replacement.
4. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense. Monddi Dimond Press cannot be held responsible for any products lost/damaged in transit.

Refunds Policy

Due to the nature of letterpress some slight colour, registration and print finishing variation may occur, though we do our best to uphold the highest standards possible, Monddi Dimond Press do not accept refunds if we do not deem the quality of your goods to have stepped outside of these norms. If we deem your order to be below our usual high standards Monddi Dimond Press will offer the option of a reprint or refund in full. We do not cover any costs involved in returning goods.

All images on this website and on any other format relating to Monddi Dimond Press for promotional purposes only, colour variation between finished product and promotional imagery may occur.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text and images relating to Monddi Dimond Press’ services and the full content of this website. We reserve the right to promote our business by sharing content and imagery relating to work undertaken on behalf of our customers, this includes distribution of such material through social networks, our website, blog and any other platform.

If submitting your own artwork to Monddi Dimond Press you are claiming that you have the copyright to the submitted design and permission to use the design in print production. Monddi Dimond Press accepts no responsibility for copyright or intellectual property infringement of the submitted design.

Exclusions & Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Monddi Dimond Press excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Monddi Dimond Press literature; and excludes all liability for damages arising out of or in connection with your use of this website.

This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused by your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom and all pricing is supplied in GBP. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programmes and text available through this site.

Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Monddi Dimond Press does not warrant that the service from this site will be interrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this Website

If you do create a link to this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this Website

We do not monitor or review the content of other party’s websites which are linked to/from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites.

You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Monddi Dimond Press will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

There is one email address – shop@monddi.co.uk. This, and other contact information, can be found on our ‘Contact Us’ link on our website including Monddi Dimond Press’ contact telephone number and postal address.

Force Majeure

Neither party shall be liable to the other for any failure to perform to any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such an event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be served from these terms and the remaining terms will continue to apply.

Failure of Monddi Dimond Press to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Monddi Dimond Press.

Notification of Changes

Monddi Dimond Press reserves the right to change these Terms and Conditions from time to time as it sees fit and your continued use of the site and Monddi Dimond Press services will signify your acceptance of any adjustment to these terms. If there are any changes to our policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
These Terms and Conditions form part of the Agreement between the customer and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.